Troubleshooting license key activation and game import errors

On this page, you can find information about common issues related to license key activation, game import and plugin updates and how to handle them.

Plugin activation errors

When activating the license key you get –
“License status unknown” or “Invalid license status” error

This can happen for multiple reasons:

1. Your license activated for a subdomain or subfolder instead of your whole domain

If the WP instance sits in a subfolder or subdomain it may happen that your key fails to activate – please head onto the My Account section of our website, login and change your URL assigned to your license key under the “Manage sites” option.
For example, change the URL:
from http://blog.yourdomain.com or http://yourdomain.com/blog/
to http://yourdomain.com

2. Another reason can be that you are entering the wrong license key

This often happens in case you purchased multiple products in a bundle (themes + plugin).
When you buy a bundle package you get multiple license keys – use the one listed next to each individual product. Ignore the top one in your purchase receipt email, the main bundle license key is for administration purposes only (renewals etc).

– Plugin license keys must be entered into: VegasHero / License & support admin menu
– Theme license keys must be entered into: Appearance / Theme License admin menu

3. Closed staging environments or “coming soon” maintenance pages

If you are working on a closed staging or dev environment, it can happen that the license key will not activate. To import games on such servers please make the WP instance public temporarily. Remove any maintenance holding pages (these normally set 500 response for your site that will fail the validation).

Some hosts may block remote server calls that are required for the license validation and/or the import process. The import also requires WP REST API endpoints and admin ajax to work as standard WP core functions. Check with your host if these are enabled properly.

4. Hosting server configuration issues

If you cannot see the provider list on the import page and this error is shown “Unable to fetch a list of operators. Please try again by refreshing your page.” or the license key is not saved in the input field (remains blank) when you try to activate it, investigate the following:

It’s likely that your hosting server configuration is missing or disabled the parse_ini_file() PHP function which is essential for our plugin. Please contact your host’s support to enable this PHP function.

Games import issues

When importing you get this error –
“Error parsing response. Please ensure pretty permalinks are enabled and WP_DEBUG=false in your wp-config.php file”

This error normally occurs if your WP Settings / Permalinks are still set to default ?p=123 format which will not work with our plugin. You must enable pretty permalinks – we recommend the “Post name” /%postname%/ structure for best search engine ranking results. Minimum recommended PHP version for the plugin to work is PHP 5.6 but we recommend at least PHP 7 if your host supports it for better performance and security.

Another reason can be that the WP default REST API is disabled on your site. you can check if yoursite.com/wp-json returns any output. If it’s blank or you get a 404 error then you have REST API disabled by your host or some security plugin on your site that you must enable.

You may also get this error when some unwanted strings gets into the fetched import data. This is often caused by WP_DEBUG being enabled on your site, please make sure you disable this. Another occurrence is when a different plugin generates PHP or server errors and this gets into the import data – you can try deactivating each plugin one-by-one, attempting the import and narrow down which plugin is creating the conflict.

Only 2 games per provider is imported

This means your license key is not recognized correctly and the validations fails for some reason. You can try going through the list of “Plugin activation errors” on the top of this article and see if any points apply.

Plugin update errors

When attempting to update the plugin to a newer version you get this error – 
“An error occurred while updating VegasHero Casino Affiliate Plugin: Download failed. Unauthorized”
or
“Update Failed: Download failed. Unauthorized”

This error usually displays when you are trying to update with an expired license key. Check your subscription if your 12 months support is still active and renew your license if it’s passed the expiry date (we provide 50% discount for returning customers on annual renewals).

Other troubleshooting methods

If you are still having issues with the import it is also generally a good idea to disable any firewall and/or caching plugins temporarily while you import the games. Some of the settings of these plugins can lock down your WordPress too hard which can prevent the import functioning. This will rule out any plugin conflicts you may have.

If you tried all the above and you are still having issues contact us.